Refund policy

We accept returns of eligible non-personalized items within 30 days of delivery.

To be eligible for a return, the item must be unused, in the same condition in which it was received and returned in its original packaging. Proof of purchase or the original order number is also required.

Starting a return

To request a return, email contact@steelestewart.com within 30 days of delivery. Please include your name, order number, the item you wish to return and the reason for the return.

If the return is accepted, we will provide return instructions and the return address. Items sent back without prior authorization will not be accepted. Approved returns must be shipped within 14 days of receiving the return instructions.

Return shipping

For eligible change-of-mind returns, customers are responsible for return shipping costs. We recommend using a tracked shipping service, as we cannot guarantee receipt of items sent without tracking.

If we provide a prepaid return label, its cost may be deducted from the refund. Original shipping charges are non-refundable unless the return is due to an error by Steele Stewart or an item arrived damaged, defective or incorrect.

We do not charge a restocking fee.

Personalized and custom items

Personalized, custom and special-order items cannot be returned or exchanged unless they arrive damaged or defective, the wrong item was received, or Steele Stewart made an error in the engraving or production.

Please review all names, dates, spelling, capitalization and other personalization details carefully before submitting your order. An item produced according to the information provided by the customer is not considered incorrect or defective.

Changes or cancellations may be requested before production begins. Because personalized orders may enter production quickly, we cannot guarantee that a change or cancellation will be possible. Once engraving or production has begun, the order cannot be changed or canceled.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us at contact@steelestewart.com within 7 days of delivery. Please include your order number and photographs of the item and packaging whenever possible.

If the problem is confirmed, Steele Stewart will cover the cost of the appropriate replacement, repair or return and will work with you to make it right.

Natural variations in wood grain, wood tone, marble color and marble veining are part of the materials and are not considered defects.

Final-sale items and gift cards

Gift cards and items clearly marked “final sale” cannot be returned. Personalized and custom items are subject to the separate conditions described above.

Exchanges

We do not process direct exchanges for change-of-mind returns. The fastest way to receive a different eligible item is to return the original item and place a new order after the return is accepted.

If an item arrived damaged, defective or incorrect, please contact us before placing another order so we can arrange the appropriate resolution.

Refunds

We will notify you after the returned item has been received and inspected. If the refund is approved, the eligible amount will be returned automatically to the original payment method within 10 business days.

Your bank or credit-card provider may require additional time to process and post the refund. If more than 15 business days have passed since we approved your refund, please contact contact@steelestewart.com.

Order cancellations

Non-personalized orders may be canceled before fulfillment begins. Personalized and custom orders may be canceled only before engraving or production begins. Contact us as soon as possible at contact@steelestewart.com if you need to request a cancellation.

Questions

For questions about returns, refunds or a specific order, contact us at contact@steelestewart.com.

This policy applies to orders shipped within the United States. Steele Stewart currently ships within the United States only.